Bindery Equipment Service
Our Vice President of Sales, Frank Bagrosky, is in charge of coordinating sales and service for our customer base. Frank has worked in our industry for over 25 years in service, engineering and sales. "Our goal at Spiel Associates is to provide the correct machine for the correct application. After the sale is made we make sure the customer is satisfied with the installation and performance of the machine. This can only be accomplished with our excellent service department for after sales support."
Anthony Marino, Vice-President of Product Development, developed the Coilmaster JR. and heads up machinery development. "Working with new kinds of plastic coil machines can be a challenge. Every new development in plastic coil in the past twelve years has come through this shop so it's exciting to see how far we can push the boundaries of this type of binding."
Rob Schiffman, our service technician, is an expert on The Sterling Digibinder. His engineering knowledge has been instrumental in making dozens of improvements on this machine since its introduction. "Due to the environment this machine is going into, we had to make this machine as easy to operate as possible. Given the extraordinary success of this machine, I think we have done just that."
Gennaro "J.R." Caputo, Vice-President of Customer Service, coordinates the day to day needs of the service department. "If you call in for service the odds are you will end up speaking to me. I'm the guy who knows what each technician's bindery machine service strengths are and I try to channel that to help our customers."
Chris Odenhal has worked at Spiel Associates for over twenty years and now has the position of General Manager. "I still oversee the parts department due to my broad knowledge of bindery equipment parts. Sometimes I have to fill orders for parts for machines that haven't been built for decades. That's a challenge."
Parts Department - Over ninety percent of our requests for parts are filled directly out of our stockroom. Spiel Associates stocks over forty thousand parts not including over thirty thousand drill bits. We even stock parts for bindery equipment that we don't sell. The parts department fills orders for standard and specialized parts that can't be found anywhere else in the world including those for binding machines that are no longer being manufactured.
Engineering and Machine Shop - Our design department and machine shop are set up to build any part for any piece of bindery equipment that we sell. This is the most important link in the chain of building customized and experimental binding machines. The machine shop's complement of equipment includes: Milling machines, lathes, surface grinders, heat treating ovens, arc, gas welders, and other specialized equipment. Spiel Associates is one of the largest suppliers of paper punching dies.